FAQ

FAQ

Payment FAQs

1.What is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online.

PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account).

We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

2.After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information.

If you want to make a change, please contact our Customer Service

Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address.

However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3.How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time.

If we has received payment, the order status will show "Processing". 

 

Shipping FAQs

1.How do I change the shipping method?

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department. Please do this as soon as possible during the order processing stage.

It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

2.How do I change my shipping address?

In the event that you wish to change the shipping address after placing an order, please contact Germany VIXA watches Customer Service Department as early as possible during the order processing stage to indicate your request.

If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

3.When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country.

Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided,

then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

4.Do you ship to my country and what are the shipping rates?

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country.

We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

5.How do I know if my items have been shipped or not?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days.

6.How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

7.If Customs duties are incurred, who is responsible for them?

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region.

All shipments being sent to or from region must clear Customs first.

It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges. 

8.If my items are detained by Customs, who is responsible for clearance of the items?

If the items are detained by Customs, the buyer is responsible for clearance of the items.

9.What if my parcel is seized by Customs?

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

 

After Sales FAQs

1.How can I cancel my order, before and after payment?

You can cancel the order anytime before it's shipped, I will issue a full refund to your PayPal account very soon. If your order is shipped,

then you will need to return it to me, and pay the returning shipping cost.

To protect the integrity of our order processing, VIXA WATCHES reserves the right to require additional order verification for any and all orders before processing for shipping.

For Complete shipping details, please refer to our Warranty and Return Policy.

 A tracking number will be sent to you via shop shipping notification, you will receive it just in around 4 days after it's shipped.

2.How can I return purchased items?

You only need to do 3 things:

1.Email us for our shipping address to ship VIXA watches  back (the item(s) must be unworn in their original packing and in the same condition in which they were received)

2.Ship it back with Post Office ONLY!! Because it's cheapest and it don't require too many paper work when it imports to China.

For you reference:

USPS in USA

Canadian Post in Canada

Royal Mail in UK

Australia Post in Australia 

Get a full refund once the returned watch(es) is received. Or if you want to exchange for another piece, we will ship out the replacement just in a few days after the returned one is delivered.